Terms of service

Agreement

These terms apply when you access or use FeedTriage. By using FeedTriage, you agree to these terms. If you do not agree, do not use the service.

What FeedTriage does

FeedTriage turns Google Merchant Center diagnostics CSV exports into Shopify-focused fix plans. Users upload a diagnostics CSV, receive a free preview, and may unlock a full product-level report.

FeedTriage does not connect to Shopify or Google Merchant Center. It does not require Shopify OAuth, Google OAuth, or a user account.

What FeedTriage does not do

FeedTriage is not a Google, Shopify, or Merchant Center appeal service. It does not resolve account suspensions, misrepresentation violations, unacceptable business practices, restricted product policy issues, or policy appeals.

FeedTriage provides diagnostics and recommendations based on the CSV file you upload. It cannot guarantee approval in Google Merchant Center, Google Shopping, free listings, ads, or any other platform.

Your responsibilities

You agree that you will:

• Upload only CSV files that you have the right to use.
• Review recommendations before applying changes to your store.
• Keep secret report URLs private.
• Use FeedTriage only for lawful business purposes.
• Not attempt to disrupt, scrape, reverse engineer, or abuse the service.

Reports and recommendations

FeedTriage reports are generated from your uploaded CSV and our classifier rules. Reports may contain mistakes, incomplete classifications, or recommendations that do not apply to your exact store setup. You are responsible for deciding whether to act on a recommendation.

Report data is retained for 30 days, then deleted. See our Privacy policy for details.

Paid reports

FeedTriage may offer a paid full report unlock. The current price is shown at checkout. A paid report unlock provides access to the product-level report for the uploaded CSV.

If a paid report fails to generate due to a technical error on our side, we will issue a full refund. Refunds are not available for reports that have been successfully generated and accessed. To request a refund, contact contact@feedtriage.com within 7 days of purchase.

Payment processing may be handled by a third-party payment provider. We do not store full card numbers.

Intellectual property

FeedTriage and its content are owned by us. You may not reproduce, resell, or redistribute the service or its reports for commercial purposes without our written permission.

Cleanup quote requests

FeedTriage may let you request a cleanup quote. A quote request does not create an obligation for us to perform cleanup work, and no cleanup work starts unless both sides agree to scope, price, and timing.

Availability

We aim to keep FeedTriage available, but we do not guarantee that the service will be uninterrupted, error-free, or available at all times. We may change, suspend, or discontinue parts of the service.

Third-party services

FeedTriage may reference Google, Shopify, Google Merchant Center, Google Shopping, or other third-party services. FeedTriage is not affiliated with, endorsed by, or sponsored by Google or Shopify. Your use of those third-party services is governed by their own terms and policies.

Limitation of liability

FeedTriage is provided as is and as available. To the fullest extent permitted by law, FeedTriage will not be liable for indirect, incidental, special, consequential, or lost-profit damages, or for decisions you make based on a report.

Governing law

These terms are governed by the laws of the Netherlands. Any disputes will be resolved in the courts of the Netherlands.

Changes to these terms

We may update these terms as FeedTriage changes. The updated version will be posted on this page with a new last updated date. Continued use of FeedTriage after an update means you accept the updated terms.

Contact

Questions about these terms can be sent to contact@feedtriage.com.